How to Deal With Clashing Co-Workers

  • Webinar Duration60 Min
  • Webinar Date07 Dec. 2021
  • Webinar IdAT0055


Employee conflict costs organizations money, morale, and productivity. A rise in absenteeism and turnover is a likely sign that an organization is suffering from unresolved conflict.

In this webinar, you will learn how to handle conflicts caused by the tasks of the job and relationships with coworkers. You will learn how to evaluate the seriousness of the conflict and how to appropriately intervene. In addition, the role of emotional intelligence, confronting employees in conflict and dealing with common issues of conflict at all levels of the organization will be considered.

Clashing co-workers can reduce morale and productivity of an organization or team. In addition, employee conflict often results in a turnover and a waste of a manager's time. While conflict is not necessarily bad, it still must be handled in a way that contributes to organizational performance.

Area Covered In The Webinar

Getting to the Root of the Problem

  • Task Disputes
  • Relationship Disputes

Types of Conflict

  • Sexual, Racial and Ethnic Harassment
  • Workplace Bullying
  • Personality Clashes
  • Power Struggles
  • Other Forms of Harassment

Casual Workplace Irritations

  • Blips vs. Clashes
  • Using Natural Biological Tendencies to Resolve Conflict
  • Using Time to Work It out
  • Eliminating Power Plays
  • Managerial Intervention

Evaluating Conflict

  • Cost of Conflict
  • Productivity
  • Absenteeism
  • Turnover
  • Morale

The Role of Emotional Intelligence

  • Recognizing One's Own Feelings
  • Recognizing Others' Feelings
  • Empathy
  • Self-Control

Confronting Employees

  • Accountability Conversations
  • Active Listening
  • Giving Voice to Those in Conflict
  • Brainstorming Solutions
  • Reality Checks

Team Building Exercises

  • Appealing to the Greater Good
  • Showing Interdependence
  • Empowering Teams

Different Levels of Organizational Conflict

  • Interpersonal Conflict
  • Interdepartmental Conflict
  • Interdepartmental Conflict  

Common Issues in Organizational Conflict

  • Employee Needs
  • Decision-Making Techniques
  • Silo Effect
Why should you attend?
  • You will be able to recognize the types of conflict
  • You will be able to identify casual workplace irritations
  • You will be able to discuss the role of emotional intelligence in conflict
  • You will be able to identify conflict at different levels in the organization
  • You will learn a simple method to resolve workplace conflict

Who Will Benefit?
  • Supervisors
  • Team Leaders
  • Business Owners and Managers
  • Presidents
  • Vice Presidents
  • Human Resource Managers
  • Administrative Assistants
  • Other Employees with Management Responsibilities